Last updated: September 2026
The Somerset Willow Company Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://www.outsidetheboxcaskets.co.uk/) or communicate with us.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is The Somerset Willow Company Limited (Company Registration Number: 05486699).
1. Information We Collect
We may collect and process the following personal data about you:
- Contact Information: Name, email address, telephone number, and postal address when you submit an enquiry, request a quotation, or contact us directly via email or phone.
- Project Information: Details regarding your property, site location, or scaffolding requirements provided during consultations.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and details about your visit to our website (via cookies and analytics).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with information, quotations, and scaffolding services that you request from us.
- To carry out our obligations arising from any contracts entered into between you and us (including pre-contractual Health & Safety and CDM regulation checks).
- To manage our customer relationships and respond to enquiries.
- To improve our website functionality, security, and user experience.
- To comply with legal and regulatory obligations.
3. Lawful Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: Where processing is necessary to take steps at your request prior to entering into a contract or to perform a contract with you.
- Legitimate Interests: Where it is necessary for our legitimate business interests, such as responding to customer enquiries and maintaining site security.
- Legal Obligation: Where we are required by law to retain records (e.g., accounting, tax, or health and safety legislation).
- Consent: Where you have explicitly consented to the use of optional cookies.
4. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only when necessary, including:
- Subcontractors, IT service providers, and web hosting partners (e.g., web design and hosting providers) who assist in running our business.
- Professional advisers, including insurers, accountants, and health & safety compliance assessors where required.
- Regulatory authorities or law enforcement agencies if required by law.
5. Cookies
Our website uses cookies to distinguish you from other users and to help us improve your browsing experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Notice banner on the website. You can adjust your browser settings to refuse some or all browser cookies.
6. Data Security and Retention
We implement appropriate physical, technical, and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
7. Your Data Protection Rights
Under UK data protection laws, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data under certain conditions.
- Right to Restrict or Object: Restrict or object to our processing of your personal data.
- Right to Data Portability: Request the transfer of your data to another organization.
If you wish to exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- By Email: hello@somersetwillow.co.uk
- By Phone: 01278 424003
- By Post: The Somerset Willow Company Limited, Bridgwater, Somerset, United Kingdom
